> ## Documentation Index
> Fetch the complete documentation index at: https://help.dingtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# NPS chart

> NPS (Net Promoter Score) measures customer loyalty and word-of-mouth — based on the question 'How likely are you to recommend us to a friend or colleague?'

NPS (Net Promoter Score) is a key metric for customer loyalty and word-of-mouth — based on the question "How likely are you to recommend our company/product/service to a friend or colleague?"

The NPS chart visualizes the metric — see the distribution of customer satisfaction at a glance. It builds primarily from a **rating** field, helping you quickly assess your brand image and pinpoint areas to improve — driving CX optimization and competitiveness.

### Add an NPS chart

In the upper-left, click **Add chart**. Pick **NPS chart**.

![](https://img.alicdn.com/imgextra/i1/O1CN01P5FycA1WCvVt5mrWL_!!6000000002753-0-tps-378-651.jpg)

### Configure the NPS chart

Configure name, data, color, NPS settings, and style.

**Name**: click the chart's **upper-left** to rename.

**Data**: set the source table and data range.

**Chart**: change the NPS color theme. Each theme has three colors — Detractor, Passive, Promoter.

**NPS settings**: pick a rating-type field as the NPS basis. Toggle data labels and detail visibility.

**Style**: change the chart background color.

### Manage the NPS chart

Hover over the chart — find the icon in the upper-right. Click for: configure, rename, copy, add to dashboard center, copy as image, export as image, delete.

Drag the lower-right corner to resize. Drag the top to reposition.

## FAQ

#### **Q: Can I use the NPS chart on mobile?**

A: Mobile supports view-only — no add or edit.