> ## Documentation Index
> Fetch the complete documentation index at: https://help.dingtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Attendance rules FAQ

> Answers to common questions about attendance rules, including how to set up an attendance group, configure shifts, and schedule morning, midday, and evening shifts across departments. Covers frequently asked questions about attendance groups, shifts, and scheduling.

## Attendance group

<AccordionGroup>
  <Accordion id="q1" title="How do I set up an attendance group?">
    You can set up three types of attendance groups: fixed shift attendance, shift-based attendance, and flexible working hours. The setup paths are as follows:
  </Accordion>
</AccordionGroup>

### How to set up a fixed shift attendance group

1. **Mobile:** As Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Add attendance group > Attendance type**, and select **Fixed clock-in and clock-out time**. Fill in the remaining fields as prompted on the page.

2. **Desktop:** As Admin, go to **Desktop DingTalk > Workbench > Attendance > Attendance group management > Add attendance group > Attendance time > Settings > Attendance type**, and select **Fixed clock-in and clock-out time**. Fill in the remaining fields as prompted on the page.

### How to set up a shift-based attendance group

1. **Mobile:** As Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Select the attendance group > Scheduling** to open the scheduling page. Select day-by-day scheduling, choose the corresponding shift, and save the settings.

2. **Desktop:** As Admin, go to **Desktop DingTalk > Workbench > Attendance > Scheduling management > Select the attendance group > Scheduling**, follow the on-page prompts to schedule shifts, and save the settings.

<Note>
  If your shift pattern is fixed (for example, two days on and one day off, or five days on and one day off), you can configure a scheduling cycle to schedule shifts more efficiently. For details, refer to **Scheduling cycles**.
</Note>

### Flexible clock-in and clock-out time

1. **Mobile:** As Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Add attendance group > Attendance type**, select **Flexible clock-in and clock-out time**, fill in the remaining fields as prompted, and save.

2. **Desktop:** As Admin, go to **Desktop DingTalk > Workbench > Attendance > Attendance group management > Add attendance group > Attendance type**, select **flexible working hours**, fill in the remaining fields as prompted, and save.

<Note>
  You can set the daily attendance start time, which defines when a new attendance day begins.
</Note>

<AccordionGroup>
  <Accordion id="q2" title="Office staff work from 8 AM to 5 PM daily, but a group of field employees have irregular hours and locations. How do I set this up?">
    Set up a **fixed shift** attendance group for office staff, and set up a separate **flexible clock-in and clock-out time** attendance group for field employees. Enable **field clock-in** in the field employees' attendance group.
  </Accordion>

  <Accordion id="q3" title="Our work cycle is three days on and one day off. How do I configure scheduling?">
    You can set up a scheduling cycle. As Admin, go to **Desktop DingTalk > Workbench > Attendance > Scheduling management > Scheduling settings > Cyclic scheduling > Add cyclic scheduling > Days per cycle**, and configure it as needed.
  </Accordion>

  <Accordion id="q4" title="Different departments in our company work morning, midday, or evening shifts. Do I need to set each one up individually?">
    As Organization Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Select the attendance group > Scheduling** to open the scheduling page. Select day-by-day scheduling, choose the corresponding shift, and save the settings. If scheduling shifts in advance is inconvenient, enable **Let employees choose a shift when unscheduled** and preset a few shifts for employees to pick from. Path: **Mobile DingTalk > Workbench > Attendance > Settings > Global settings >** tap the shift-based attendance group **> Edit attendance group > Scheduling settings >** turn **When unscheduled, let employees select a shift to clock in** on or off.
  </Accordion>

  <Accordion id="q5" title="Different departments in our company work morning, midday, or evening shifts. Do I need to set each one up individually?">
    Desktop: First, set up your attendance shifts (create one shift per specific work time; for details on shift configuration, refer to how to set up shifts in **2. Shifts**). After completing the shift setup, follow this path: As Admin, go to **Desktop DingTalk > Workbench > Attendance > Attendance group management > Add attendance group > Attendance time settings > Attendance type > Shift-based**, complete the attendance details, save, then open scheduling and finalize the schedule.
  </Accordion>
</AccordionGroup>

## Shifts

<AccordionGroup>
  <Accordion id="q6" title="How do I set up shifts (add or edit)?">
    Follow these paths to set up shifts:

    1. **Mobile:** As Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Shift management > Add shift**, or tap the **Edit** button next to an **existing shift** to **edit** it. If you already have an **attendance group**, tap **Enter attendance group**, then tap **Attendance time** to **edit the shift**.

    2. **Desktop:** As Admin, go to **Desktop DingTalk > Workbench > Attendance > Shift management > Add shift** to add a new shift (click **Edit** next to a shift to **modify** it, or click **Delete** to **delete** it).
  </Accordion>

  <Accordion id="q7" title="How do I add or modify shift clock-in times?">
    Go to **Desktop DingTalk > Workbench > Attendance > Settings > Global settings > Shift management > Add or edit existing shift.**
  </Accordion>

  <Accordion id="q8" title="How do I set up day shifts and night shifts (morning, midday, and evening shifts)?">
    Day shifts and night shifts are simply different shifts with different times. Set up the shifts first, then adjust the times. Shift setup path: Go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Shift management > Add shift.**
  </Accordion>

  <Accordion id="q9" title="I had a rest day on the 10th of last month but forgot to schedule it as rest. How do I update the shift now?">
    For shift-based attendance, the primary owner of the attendance group or a secondary owner with scheduling permissions can reschedule shifts and mark the 10th of last month as a rest day. Path: Go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Select the attendance group > Scheduling**, and change it to a rest day.
  </Accordion>

  <Accordion id="q10" title="Under shift-based attendance, how do I change the working hours for a specific day?">
    Create a new shift in shift settings, then add it to the current attendance group that needs the change. Path to create a new shift: As Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Shift management > Add shift**, then tap the corresponding shift-based attendance group **> Scheduling** and reassign the shift.
  </Accordion>
</AccordionGroup>

## Scheduling

<AccordionGroup>
  <Accordion id="q11" title="Why can't I schedule shifts for a fixed shift attendance group?">
    Attendance groups fall into three types: **fixed shift attendance, shift-based attendance, and flexible working hours**. Fixed shift attendance groups do not support scheduling. You can either **change** the attendance group type or **add** a new shift-based attendance group. To change the **attendance group type**, follow these paths:

    1. **Mobile:** As Admin, go to **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > the attendance group > Attendance type** to review and switch the type.

    2. **Desktop:** As Admin, go to **Desktop DingTalk > Workbench > Attendance > Attendance group management > Edit the attendance group > Attendance time > Settings > Attendance type** to review and switch the type.

    <Note>
      After **changing the attendance type**, previously configured **special clock-in date data cannot be restored**.
    </Note>
  </Accordion>

  <Accordion id="q12" title="After setting up attendance groups and shifts, how can department managers schedule shifts on their own?">
    Set the department manager as the attendance group owner. They can then schedule shifts via this path: **Mobile DingTalk > Workbench > Attendance > Settings > Global settings > Select the attendance group > Scheduling**. Open the scheduling page, select day-by-day scheduling, choose the corresponding shift, and save the settings.
  </Accordion>
</AccordionGroup>