> ## Documentation Index
> Fetch the complete documentation index at: https://help.dingtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# DingTalk Drive Q&A

> DingTalk Drive FAQs: free storage limits and Enterprise Drive location, saving chat files and managing or expanding capacity, multi-person collaboration on shared folders, and data security practices.

## Product

<AccordionGroup>
  <Accordion id="q1" title="How much free storage does DingTalk Drive provide?">
    Enterprise Drive provides 100 GB. Personal Drive provides 2 GB.
  </Accordion>

  <Accordion id="q2" title="Where is Enterprise Drive?">
    Open DingTalk Drive. The system opens Enterprise Drive by default.

    **Desktop:** Open DingTalk desktop and click the **DingTalk Drive** icon in the left-side menu.

    **Mobile:** Open DingTalk mobile, tap **Discover** in the lower-right corner, then tap **DingTalk Drive**.
  </Accordion>
</AccordionGroup>

***

## Storage

<AccordionGroup>
  <Accordion id="q3" title="How can I save chat files to DingTalk Drive?">
    **Method 1:** For internal groups, the group administrator can directly enable group file sync.

    **Method 2:** Select **Add to** on the message card, or right-click and select **Add to**. In the save panel, choose **Team Files** or **My Docs > My Files (from DingTalk Drive)**.

    **Method 3:** In an internal group chat, open the group file list, select the files you want to save, click **Add to**, and choose **Team Files** or **My Docs > My Files (from DingTalk Drive)** in the save panel.
  </Accordion>

  <Accordion id="q4" title="Why is the 100 GB Enterprise Drive full even though few files have been stored?">
    For internal groups, you can turn off group file sync to DingTalk Drive to avoid automatically storing many small, unimportant files and consuming storage. To manage DingTalk Drive capacity effectively, you can also allocate available capacity to employees and certain mini apps.

    Path: The administrator opens **Enterprise Admin Console**, clicks **Storage Space** under **Docs and Storage Management**, clicks **Manage** after DingTalk Drive in storage management, and opens the DingTalk Drive capacity management page.
  </Accordion>
</AccordionGroup>

***

## File and Capacity Management

<AccordionGroup>
  <Accordion id="q5" title="How can I view DingTalk Drive capacity usage?">
    Click **More (...)** in the left-side DingTalk menu. The administrator opens **Enterprise Admin Console**, goes to **Storage Space** under **Docs and Storage Management**, and clicks **Manage** after DingTalk Drive in storage management to view capacity usage.

    Tip: This is easier on desktop. Only administrators can view this information.
  </Accordion>

  <Accordion id="q6" title="How can I prevent group files from syncing to DingTalk Drive?">
    **Method 1:** Open Enterprise Admin Console, go to **Storage Space** under **Docs and Storage Management**, click **Manage** after DingTalk Drive in storage management, open the **Group Files** page, and turn off **Allow internal groups to enable DingTalk Drive sync**.

    Tip: Only administrators can configure this setting.

    **Method 2:** In an internal group chat, open settings in the upper-right corner, click **Group Management**, and turn off **Auto-sync to DingTalk Drive**.

    Tip: This can only be configured for internal groups.
  </Accordion>

  <Accordion id="q7" title="How can I allocate personal storage capacity to employees?">
    Open **Enterprise Admin Console**, click **Storage Space** under **Docs and Storage Management**, click **Manage** after DingTalk Drive in storage management, and open the DingTalk Drive capacity management page. On the **My Files** page, click the edit icon after **Employee personal file storage**, make the changes, and confirm.
  </Accordion>

  <Accordion id="q8" title="How can I allocate dedicated capacity to an app?">
    In **Enterprise Admin Console**, click **Storage Space** under **Docs and Storage Management**. In storage management, click **Allocate** after the app that needs capacity, then select the capacity to allocate and complete the setup.
  </Accordion>

  <Accordion id="q9" title="What should I do if files are deleted by mistake?">
    Deleted files are automatically moved to the recycle bin and are permanently deleted after 30 days.

    Recycle bin entry: On desktop, click **Recycle Bin**, click **...** after the target file, and choose **Restore** to restore it to its original location. If you click **Permanently Delete**, it cannot be recovered. On mobile, tap **...** in the upper-right corner of DingTalk Drive, tap **Recycle Bin**, tap **...** after the target file, and choose **Restore** to restore it to its original location. If you tap **Permanently Delete**, it cannot be recovered.
  </Accordion>

  <Accordion id="q10" title="How can I clean up DingTalk Drive capacity?">
    Enterprise organization administrators can clean up DingTalk Drive capacity in the admin console.

    Cleanup path: On DingTalk desktop, click **More (...)** in the left-side toolbar, open **Admin Console**, click **Storage Space** under **Docs and Storage Management**, and click **Manage** after DingTalk Drive in storage management. You can then manage files stored in different locations or notify enterprise members to clean up files.
  </Accordion>

  <Accordion id="q11" title="How can I expand Enterprise Drive capacity?">
    Enterprise Drive has an initial capacity of 100 GB. After the initial capacity is used up, the enterprise must pay to expand capacity.

    Capacity expansion pricing: See the image.

    ![](https://alidocs.oss-cn-zhangjiakou.aliyuncs.com/res/8K4nyeZoeJ880nLb/img/8a3eb673-a733-4662-b23d-6b4135370a66.png)

    Capacity expansion path: On DingTalk desktop, open the admin console, go to **Fees**, select **Purchase or Upgrade**, click **Buy Now**, and follow the prompts.

    Tip: Enterprise DingTalk Drive capacity expansion is currently supported. Personal space capacity expansion is not supported. After payment, the original free 100 GB capacity can continue to be used.
  </Accordion>

  <Accordion id="q12" title="After a group is deleted or dissolved, where can I find the files from the group?">
    If group chat files were not synced to DingTalk Drive, the files are deleted together with the group after the group is deleted or dissolved.

    If group chat files were synced to DingTalk Drive, which is only available for enterprise internal groups, the group owner can still find the corresponding group files under **Group Files** in Enterprise Drive after the group is deleted or dissolved.
  </Accordion>

  <Accordion id="q13" title="Where do documents saved by an employee go after the employee leaves?">
    Files saved to Enterprise Drive belong to the enterprise. After leaving, the employee can no longer access them. They can only be accessed by internal enterprise members.
  </Accordion>
</AccordionGroup>

***

## Collaboration

<AccordionGroup>
  <Accordion id="q14" title="How can I collaborate with others on the same file?">
    If you are the file creator, you can add editable permissions for collaborators. Open DingTalk Drive, click **...** after the file, open **Permission Settings**, add specified people, and select **Can edit**.

    If you are a recipient of a shared file, you can request editable permissions from the creator for that file.
  </Accordion>

  <Accordion id="q15" title="What should I do if content is deleted by mistake during collaboration?">
    You can restore a previous version of the file through version history.

    **Desktop:** Open DingTalk Drive, click the file, click the save time to view the file's editing history, then click **Restore** to quickly recover content deleted by mistake.

    **Mobile:** Open DingTalk Collaboration, go to DingTalk Drive, tap **...** after the corresponding file, and open **History Versions**.

    The system automatically sorts versions by edit order and displays the editor and edit time, helping you quickly find the correct version.
  </Accordion>

  <Accordion id="q16" title="How can I set a folder as a shared folder for multi-person collaborative editing?">
    When creating a folder, set it to **Share with others** and invite others to collaborate. The folder will be marked with a sharing indicator. After it is created, the folder automatically appears in the other party's DingTalk Drive.
  </Accordion>
</AccordionGroup>

***

## Information Security Protection

**Method 1: Configure permissions.** We recommend setting the other party's permission to **View only**.

Open the DingTalk Drive home page, **Team Files** on the Docs home page, or **My Files (from DingTalk Drive)** under My Docs. Find the target file or folder, click **...** for more options, and select **Permission Management**.

Click **Add Collaborator**, select the member you want to add, choose the corresponding permission level, and click **OK**. Permission levels include **Can manage**, **Can edit**, **Can view/download**, and **View only**. The permission notification can be sent through one-on-one chat.

**Method 2: Send a link.**

Open the DingTalk Drive home page, **Team Files** on the Docs home page, or **My Files (from DingTalk Drive)** under My Docs. Find the target file or folder, click **...** for more options, then click **Share** or **Send Link**.

**Method 3: Forward a copy.**

For folders, local files, videos, images, PDFs, and other non-online documents, click **...** for more options and select **Forward copy** to send the copy to the other party.

**Method 4: Get a share link.**

Open DingTalk Drive, click **...** after the corresponding document, which applies to regular uploaded documents, get the share link, set the file validity period, and send the external link to the other party.