> ## Documentation Index
> Fetch the complete documentation index at: https://help.dingtalk.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What to Do If You Cannot Receive a Video Meeting?

> Troubleshoot why you cannot receive incoming DingTalk video meeting invites: notification settings, network status, app version, and Do Not Disturb checks.

## What If I Cannot Receive a Video Meeting Call?

If you cannot hear the invitation ringtone for a video meeting, first confirm whether someone has invited you to join the video meeting.

## If You Were Invited but Cannot Receive the Call

This is usually caused by one of the following two situations.

### DingTalk Call Notifications Are Turned Off

Turn new message reminders on or off:

* **Mobile:** DingTalk mobile homepage > profile picture in the upper-left corner > **Settings** > **New Message Notifications** > **Voice and Video Call Invitation Notifications**.

* **Desktop:** Profile picture in the upper-left corner > **System Settings** > **Notifications** > turn message notification sound on or off.

### DingTalk Notifications Are Disabled in Mobile System Settings

You also need to enable DingTalk notification permissions in your phone system settings.

* **iPhone:** **Settings** > **Notifications** > **DingTalk** > turn on **Allow Notifications**.

* **Android:** Follow the notification settings for your specific phone model.