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Dear DingTalk Customer, To provide a better experience for international customers, offer greater flexibility in choosing a plan, and continue strengthening service reliability and data protection, DingTalk will update the plans and product offerings available to international customers beginning October 21, 2026.
These changes will be introduced in phases based on each customer’s current contract term. If your organization has an active contract, your existing features and entitlements will remain unchanged through the end of that contract. You can plan your next steps based on your contract expiration date and actual usage needs.
Details are provided below.

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1. DingTalk plans

DingTalk is focused on delivering a simpler, more connected, and more secure collaboration experience:
  • Improved user experience: We continue to optimize the interface and workflows for frequently used workplace scenarios, making core features such as messaging, meetings, documents, and approvals simpler and smoother to use.
  • Connected collaboration: DingTalk connects organizations and teams across countries and regions, helping businesses manage distributed teams more easily and collaborate more efficiently.
  • Security and control: DingTalk strengthens enterprise access controls and data protection, with centralized management of security policies for sign-ins, devices, files, and other resources.
For more information about available features, contact our Sales team or visit the DingTalk website.
DingTalk offers four plans to meet the collaboration and management needs of organizations of different sizes:

DingTalk Free

Core communication and collaboration features for teams of up to 10 members.

DingTalk Basic

Longer data retention and essential organization management features for growing teams.

DingTalk Standard

Higher limits for meetings, unified storage, AI Tables, APIs, and integrations for medium-sized and large organizations.

DingTalk Premium

Extended data retention, greater resource capacity, higher API and integration limits, and advanced security features for large organizations.
Beginning October 21, 2026, DingTalk will stop accepting new orders from international customers for the legacy Standard and Professional editions and related products. If your organization has an active contract for any of these products, you will retain the features and entitlements included in that contract until it expires. Your service will not be affected during the contract term.

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2. Effective date and transition arrangements

These changes will take effect in phases beginning October 21, 2026. To prepare, organizations can review their current resource usage and feature requirements in light of their contract expiration date.
1

Choose the plan that best fits your needs

If you decide to move to a DingTalk International plan, consider the following recommendations:
  • For customers on the legacy Standard edition, DingTalk Basic is generally recommended. DingTalk Free may be suitable for lighter usage, while DingTalk Standard may be a better fit for organizations that need more storage or greater capacity.
  • For customers on the legacy Professional edition, DingTalk Standard or DingTalk Premium is generally recommended. DingTalk Premium may be a better fit for organizations that need advanced security, greater capacity, or higher API and integration limits.
If you have questions about plan features, how your current features will carry over, or which plan best fits your needs, contact our Sales team to discuss your options.
2

Renewal option for the legacy Professional edition

Organizations with an active contract for the legacy Professional edition may renew that edition once under their current order terms, for an additional term of up to one year. The renewal must be completed by September 30, 2027. For details, contact our Sales team.September 30, 2027, is only the deadline for this one-time renewal option. It is not the date on which existing services will end. Current contracts and eligible renewal orders will remain in effect through the end of their agreed terms. DingTalk will announce the plan and renewal arrangements that apply from October 1, 2027, in a future update.

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3. Frequently asked questions

No. If your organization has an active contract, you can continue using the features and entitlements included in that contract until it expires.
No immediate action is required. While your current contract remains active, you can continue using the features and entitlements included in it. You can plan any future changes based on your contract expiration date and actual usage needs.
No. If your existing contract is still active, you can continue using the service until that contract expires.After September 30, 2027, the legacy Professional edition will no longer be eligible for renewal under the existing order terms. DingTalk will announce future plan and renewal arrangements separately. Please follow subsequent announcements for updates.
We remain committed to improving our products and services and providing a more efficient, reliable, and secure collaboration experience. For a detailed comparison of plan features, visit the DingTalk website or contact our Sales team. Thank you for your continued trust and support.
The DingTalk Team
October 21, 2026