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This article introduces the best practices for interactive queries with DingTalk Bots.

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Basic usage — Automated Q&A through cards

In many business scenarios, you need to use a Q&A format to resolve user issues. Previously, users had to ask multiple questions to clarify the problem and identify a solution. Within DingTalk, after a user’s question helps locate the issue, you can leverage the refresh capability of DingTalk Cards to let users query and confirm information through click interactions.

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Advanced usage — Conversational service powered by AI

By integrating the bot dialogue service from Alibaba DAMO Academy, developers can build a Direct Message conversational Q&A service similar to Tmall Genie, helping resolve vague questions raised by users. As shown below, the conversational service guides users to the specific scenario and resolves the specific issue clearly and directly within two or three rounds of dialogue.