Overview

This document introduces the Knowledge Base product, what the Knowledge Base is, and which API capabilities it exposes.

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What is the Knowledge Base

The Knowledge Base is a professional and efficient enterprise knowledge management platform within DingTalk. It can be used to build an enterprise knowledge management library and enable internal document collaboration. It is simple and convenient to operate. Once an admin adds users, multiple people can share content in real time. Knowledge Base users can record all content produced through internal collaboration.

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Features

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Document management

In the Knowledge Base, you can use folders to categorize documents. Every Knowledge Base presents all its documents in a single tree of contents. You can also create documents or folders directly on the tree. You can also present all documents in the Knowledge Base in a structured way through the Mind Map view. On the Knowledge Base home page, drag and drop directly on the Mind Map to quickly adjust the document structure.

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Manage permissions

The Knowledge Base supports multi-level permission settings, including Knowledge Base level, folder level, and individual document level. The permission types are: Can manage, Can edit, Can view/download, and View only. You can add, modify, or remove permissions to control access for users, departments, groups, and organizations.

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Open capabilities overview

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API list

The Knowledge Base provides rich open API capabilities. Developers can use these APIs to integrate Knowledge Base features.

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Knowledge Base management

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Table of contents management

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Callback event list

The Knowledge Base supports multiple callback events, including group creation, group changes, and group user changes:

• Create a group in the Document Knowledge Base
• Group changes in the Document Knowledge Base
• Group user changes in the Document Knowledge Base

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Tutorials

DingTalk provides examples of the Knowledge Base API integration flow.

• Upload a File to the Knowledge Base
• Manage Knowledge Base users
• Change Knowledge Base permissions

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Glossary

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Table of contents

Refers to the tree formed by the Knowledge Base’s directory structure.

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Node

Refers to a node on the Knowledge Base’s Table of contents. There are two types: folders and files.

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Permissions

• Use permissions to securely manage documents within a team or organization.
• Permissions are inherited from the parent document or folder by default, improving the efficiency of permission granting.
• Permissions can be added or removed to strengthen team information security management.