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Message templates are an upgrade to pushing messages through Work Notifications. They provide a more simplified and standardized development and configuration experience for message templates, while offering more secure, manageable, and controllable message notification capabilities on the customer side. Important When using message templates, note the following:
  • Only Third-party enterprise apps are supported.
  • Only approved message templates can be used to push Work Notifications messages.

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Template Types

The following three message template types are currently supported.
  • Markdown Template The Markdown template uses Markdown syntax to configure and send messages. It applies to pure notification message types that require no actions. The Markdown template makes it easy to support display formats such as text, images, and links.
  • ActionCard Template The ActionCard template sends messages using the ActionCard message type. It supports messages that combine content and action points, and applies to scenarios where one or more action points are needed to quickly handle tasks within a message. Building on the Markdown template, the ActionCard template supports both overall jump and independent jump styles.
  • Form Template The Form template sends messages based on the OA message type. It applies to displaying messages such as orders and supports jumping to view message details.

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Usage Process

As shown in the following figure, sending Work Notifications with a message template requires the following actions:
  1. Create and configure the message template. For details, see Manage Message Templates.
  2. Have the template reviewed.
  3. Call the API to send Work Notifications using the template. For details, see Send Work Notifications Messages Using a Template.