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Some conversations in Chats are created by DingTalk services, apps, or product features. These conversations can send updates or cards related to the service. You can manage a service conversation from its settings panel.

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Open service conversation settings

  1. Open Chats.
  2. Select the service conversation.
  3. Click the gear icon in the upper-right corner.
The service conversation settings panel opens.

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Mute a service conversation

In the settings panel, turn on Mute Notifications. When this is enabled, DingTalk no longer sends push messages for this service conversation.

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Keep a service conversation at the top

In the settings panel, turn on Stick on Top. Use this when the service conversation contains updates you need to check frequently.