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Appeals are a capability of Attendance Security Enhanced Edition. After you purchase the Enhanced Edition and enable Detect cheating and block clock-in, any cheating clock-in is blocked. If an employee believes the block is a mistake, they can file an appeal. Once the admin approves it, the clock-in takes effect.

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Employee action path

After a clock-in is blocked, the employee taps Appeal, takes a photo, enters the reason for the appeal, and selects an admin to send it to.
Employee appeal page

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Admin action path

1

Handle from the card

After receiving the card sent by the employee, tap Handle to open the details page, then Accept or Decline the appeal.
Admin handling an appeal from the card
2

View all appeal records

Go to Attendance → Statistics → Anti-cheating → Appeal records to view all appeal records, including pending and previously handled ones.
Appeal records list