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In day-to-day attendance management, some users do not need to clock in but remain in the attendance group. As a result, they still receive daily clock-in reminders, missed clock-in reminders, and message notifications such as weekly and monthly reports. To prevent this disruption, the system marks these users as silent users.

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Why is a user set as a silent user?

Once the system sets a user who has not clocked in for a long time as a silent user:
  • The silent user is no longer scheduled.
  • The silent user no longer receives notifications such as clock-in reminders, missed clock-in reminders, weekly reports, or monthly reports.

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How does a silent user get reactivated?

A silent user can be reactivated by any clock-in action, such as clocking in via a Time Clock or clocking in via a phone. Once reactivated, the system automatically schedules the user for today and future dates.