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After inviting members to join the team, admins can assign them DingTalk Enterprise Mail accounts.
DingTalk Enterprise Mail accounts can be created and assigned in two ways:
  • Manually through Directory > Members in the DingTalk admin console. This article explains this method.
  • Automatically in bulk by the system, based on rules configured in mail management. For details, see Bulk Account Assignment.

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Prerequisites

Sign in to the admin console with an administrator account or a sub-administrator account with the required permissions, then go to App Management > Mail. Verify domain ownership before assigning accounts.
If you do not want to verify domain ownership yet, click Trial Domain at the bottom of the page to switch to a trial domain and continue.

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Procedure

1

Open the member's information editor

Sign in to the DingTalk admin console as an admin and go to Directory > Members. Find the member who needs a DingTalk Enterprise Mail account. The Enterprise Email field initially shows Unassigned. Open the action menu on the right and click Edit information.
Click Edit information for a member in Directory > Members
2

Enter the email prefix and confirm

Enter the email address prefix (the part before ”@”) in Enterprise Email. Check that the information is correct, then click OK to create the DingTalk Enterprise Mail account.
Enter the Enterprise Email prefix
  • If the email account is already assigned to another employee, a message appears: “This email account is already assigned to employee (name). Reassign it to the current member?” To reassign it, click OK. The data in the mailbox is retained, and the email account is linked to the new DingTalk account.
  • If the email account is currently used as a shared mailbox, a message appears: “This email account is currently used as a shared mailbox. Reassign it to the current member?” To reassign it, click OK. Members who previously used the shared mailbox can no longer access it. The data in the mailbox is retained, and the email account is linked to the new DingTalk account.
3

The employee receives a work notification

Once the account is created, the employee receives a work notification in DingTalk.
4

View the new email address

On the Members page, admins can view the newly created DingTalk Enterprise Mail address in Enterprise Email.
For an account with a DingTalk Enterprise Mail address activated for the first time, refresh the entire page to display the address.
5

(Optional) Configure advanced settings

For members whose DingTalk Enterprise Mail accounts are already activated, admins can click Advanced Settings below Enterprise Email on the member information page to configure account settings and aliases.
Advanced Settings below the Enterprise Email field
Account settings and alias settings in Advanced Settings

Freeze or Unfreeze an Enterprise Mail Account

Add Email Aliases