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A shared mailbox allows members to share a mailbox and handle emails more efficiently. Admins can set up a shared mailbox for up to 200 members to use simultaneously. This feature is available only to members with an assigned DingTalk Enterprise Mail account. Members can switch between their DingTalk Enterprise Mail account and the shared mailbox to manage emails. They can sign in to the shared mailbox directly from DingTalk for PC without entering a password and have permission to perform mailbox operations for that account.

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Create a Shared Mailbox

1

Open Shared Mailbox management

In the admin console, under App Management, go to Mail > Organization Account Management > Shared Mailbox.
2

Create a shared mailbox

Click Create Shared Mailbox. Enter the mailbox name in Name and the email address prefix in Email Address.
3

Add members

Under Department, click + Add from Contacts.
4

Confirm

Click Confirm to create the shared mailbox.
Create a shared mailbox and add members from contacts
5

Members switch to the shared mailbox

After being added, members can sign in to DingTalk, open Mail, and click the dropdown in the upper-left corner to select a shared mailbox assigned to them.Click the shared mailbox to switch directly to that account. Members can then view emails in the shared mailbox and send emails on its behalf.
After creating a shared mailbox, do not assign a member a DingTalk Enterprise Mail account with the same email address prefix as the shared mailbox. Doing so changes the shared mailbox’s type and removes its sharing relationships.

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Delete a Shared Mailbox

1

Open Shared Mailbox management

In the admin console, under App Management, go to Mail > Organization Account Management > Shared Mailbox.
2

Select and delete

Select the checkbox next to the shared mailbox you want to delete, then click Delete in the upper-right corner.
Delete a shared mailbox
The deleted mailbox is moved to Deleted Accounts.