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Given the current limitations of positioning technology and the complex, ever-changing positioning environments, location errors are unavoidable. Once you have confirmed that the inaccurate location is not caused by your surroundings (such as an enclosed environment like a basement or elevator), try the following steps.

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1. General troubleshooting steps

1

Update the DingTalk App to the latest version

Update to the latest version for the best location experience.
2

Turn on Wi-Fi

You do not need to connect to a wireless network—just turn on the switch. Wi-Fi scanning can correct minor deviations based on nearby hotspots.
3

Turn on the location service switch

Turn on the location service switchLocation service switch settings
4

Check whether the DingTalk App has location permission

Go to Phone Settings → App Management → Manage permissions → Get location, and verify that location access is allowed.
Check the DingTalk App location permission
5

Check whether security management software has disabled location permission

Check whether the security management software installed on your phone has disabled the App’s location permission. Such software is usually preinstalled on Huawei, OPPO, vivo, and Xiaomi phones.
Check the location permission settings in security management software

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2. Background location settings on Huawei phones

On some Huawei phones, background location has recently been found to be restricted (even a foreground service cannot perform background location). The root cause is that Huawei’s security software, Phone Manager, restricts the App’s background activity. Follow the steps below to fix it.
1

Open Huawei's Phone Manager app

Open Huawei Phone Manager
2

Go to the launch management screen

Go to the launch management screen
3

Go to the manual management screen

Check whether the App is set to auto management. If it is, tap the toggle (or the App name) to go to the manual management screen.
Go to the manual management screen
4

Turn on Allow background activity

Turn on Allow background activity
5

Confirm the manual management status

After you tap Confirm, the App is switched to manual management.
App is set to manual management