Skip to main content
After enabling Public within organization in the admin console, any user in your organization who receives the document or file can access the public content. You can set or cancel public access within the organization for documents and files. When enabled, documents can be set to be published publicly within your organization.

​
1. How to share a Knowledge Base

  • Knowledge Base users can share the Knowledge Base. Click Share on the Knowledge Base home page to get a share link or send it directly to a chat, and invite collaborators to set Knowledge Base permissions.

​
2. How to share a single document from a Knowledge Base

  • Knowledge Base users can also share individual documents and set document permissions. The recipient only gains access to that specific document. Permissions for other documents in the Knowledge Base must be set separately, ensuring the security and confidentiality of documents within the Knowledge Base.

​
3. How to publicly publish a Knowledge Base document

  • The public publishing feature is simple and clear. Follow the tutorial below to easily learn how to enable publishing, update content, and cancel publishing for documents you want to promote in the Knowledge Base.
  • Online documents are currently supported for public publishing. Supported types include DingTalk Docs, Spreadsheet, and DingTalk Mind.
  • Step 1: Enable Knowledge Base publishing. Click Share, turn on public publishing, select the document to publish, and submit it for manager approval.
  • Step 2: Submit the manager approval process. The manager reviews the published content and can either accept the publication or decline it, returning it to the publishing process.
  • Step 3: Publishing success. Once approved, the document is successfully published publicly, and a public link is generated. Visitors can view the content directly through the link without signing in to DingTalk.

​
4. How to update the content of a published document

  • After updating the content of a published document, select Update document, select the document to publish, and confirm the update. The document is also submitted for manager review. The subsequent process is the same as the public publishing process. Once the manager completes the review, the content update is complete.

​
5. How to disable public publishing for a Knowledge Base

  • On the Knowledge Base home page, click Share, then click “Cancel public publishing” and confirm. This disables the public publishing feature for the Knowledge Base, and all public access links for documents within the Knowledge Base become invalid.