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After you create a Knowledge Group, manage its users. Using a blank group as an example, you can add or remove users, and set user types that correspond to different permissions.

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How to add or remove users

  • Add users: Go to the user management list of the group and click Add user in the upper-left corner. You can add users via four methods: Contacts, Group Chat, organizational structure, or bulk import. Currently, only users within the organization can be added. External users cannot be added.
  • Remove users: For users already added to the group, click Hide chat under Action to remove the user from the group.

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Knowledge Group role permissions

The roles in a Knowledge Group include: Owner, Admin, User, Read-only user (with download), and Read-only user. The corresponding permissions are as follows:

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Knowledge Bases inherit group users by default

Knowledge Bases within a group inherit the group’s user permissions by default. To configure permissions separately for a Knowledge Base within a group, go to Users and permissions in the Knowledge Base.