1. Share a Knowledge Base
- Knowledge Base users can share a Knowledge Base by clicking Share on the Knowledge Base home page. You can get a share link or share it directly to a chat, and set Knowledge Base permissions for the recipients.
2. Share a single document in a Knowledge Base
- Knowledge Base users can also share a single document and set its permissions. Recipients only get permissions to that document. Permissions for other documents in the Knowledge Base must be set separately, which ensures the security and confidentiality of documents in the Knowledge Base.
3. Publish a Knowledge Base document
- The publishing feature is simple and clear. Follow the tutorial below to easily learn how to publish, update content, and unpublish documents in a Knowledge Base.
- Currently, online documents can be set to publish. Supported types include DingTalk Docs, Spreadsheet, and DingTalk Mind.
- Step 1: Turn on Knowledge Base publishing. Click Share, turn on publish, select the documents to publish, and submit for manager approval.
- Step 2: Submit the manager approval process. The manager reviews the published content and can either accept the publishing or decline it and return it to the publishing process.
- Step 3: Publish success. After the review is approved, the document is published successfully and you get an external link. The link can be accessed without signing in to DingTalk to view the content directly.
4. Update a published document
- After the content of a published document is updated, select Update Document, select the document to publish, and confirm the update. Submit it for manager review as usual. The subsequent process is the same as the publishing process. After the manager review is complete, the content update is complete.
5. Unpublish a Knowledge Base
- On the Knowledge Base home page, click Share, then click “Cancel Publishing” and confirm to close the Knowledge Base publishing feature. All external access links to published documents in the Knowledge Base will become invalid.