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Knowledge Group is a team knowledge collaboration and management tool launched by DingTalk Docs. It helps enterprises and organizations build dedicated knowledge spaces for departments, projects, and interest groups, and organize Knowledge Bases by subject. With Knowledge Group, you can create team-exclusive knowledge collaboration hubs to produce, accumulate, distribute, consume, and innovate on knowledge across your organization, boosting knowledge productivity and collaboration efficiency. When creating a Knowledge Group, you can choose to create a blank group or select common team types such as department, project, or interest group. After creation, use the group’s rich functional components to efficiently build the homepage, integrate Knowledge Bases, and manage Users. This helps the Team circulate knowledge efficiently and shapes a “cultural window” for the Team.

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Why use Knowledge Group?

In daily collaboration, enterprises and organizations typically manage knowledge at the team level. Large volumes of Documents generated in this process are stored in Knowledge Bases. However, individual Knowledge Bases have traditionally lacked connections, turning each one into an information silo and preventing knowledge from circulating efficiently across the organization. Common issues include:
Common pain pointsExample scenarios
Information silos form easily* Team managers cannot see all Documents related to Team Users;

* Team Users cannot see each other’s Documents;

* Product, business, and project owners cannot see all related Documents.
Knowledge management is complex and disorganized* Knowledge Bases within a Team lack management: multiple Knowledge Bases are repeatedly created for the same topic (product, business, team, or project), and Documents are scattered across them;

* Documents within a Team lack continuity: when a new team lead creates a new Knowledge Base, the old one falls out of use and the accumulated knowledge cannot be reused.
Lack of team culture display* A dedicated space is needed to showcase team goals, business Activity, culture building, and outstanding Employees to inspire team learning and growth.
To address these pain points, the “Group” format connects Knowledge Bases with each other and with Team Users, breaking down information silos, organizing knowledge in a structured way, and building team culture so that knowledge can circulate efficiently across enterprises and organizations.

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What can Knowledge Group help us do?

Through the three-tier information architecture of “Group - Knowledge Base - Document,” Knowledge Group meets the knowledge management needs of enterprise Employees across core scenarios, including content creation, team collaboration, and organizational knowledge and culture building. With the Knowledge “Group” as the central axis, Employees are encouraged to accumulate knowledge and experience, which boosts the organization’s productivity. The organization’s progress, in turn, supports individual growth, helping to foster a “learning organization” culture within the enterprise.

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Highlight features of Knowledge Group

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Support for creating multiple group types

When creating a Knowledge Group, you can choose from four types based on your needs—blank, department, project, or interest group—to efficiently manage knowledge for different types of organizations:
  • Blank group: Suitable for all types of teams. Quick to create, with no preset Knowledge Bases inside the group.
  • Department: Designed for departments. Comes with preset Knowledge Bases for team introduction, new hire guide, department Meetings, and goal management. Creating a department group requires binding to a Department, and only one Department can be bound.
  • Project: Designed for project teams. Comes with preset Knowledge Bases for project plans, project Users, project acceptance, and project execution.
  • Interest group: Designed for teams with shared interests such as music, sports, travel, or photography. Comes with preset Knowledge Bases for activity management, group introduction, interest sharing, and new hire guide.

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Customize the Knowledge Group homepage

On the group homepage, you can customize the Layout, displayed modules, and visibility scope. Intuitively showcase the Team’s culture, Knowledge Bases, and Users to help Team members quickly understand team Activity, popular Documents, and Updates, improving knowledge circulation and team collaboration efficiency.

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User permissions control

In User management, you can configure different Knowledge Base Permissions based on Role. The available User Roles are Owner, Admin, User, Read-only User (with download), and Read-only User. Their corresponding Permissions are as follows:
Role typeGroup Permissions
OwnerTransfer group; manage and edit the homepage and Knowledge Bases
AdminManage and edit the homepage and Knowledge Bases
UserEdit Content
Read-only User (with download)View / Download Content
Read-only UserView only; cannot download

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Data dashboard

Using the Knowledge Base’s “Data Statistics” feature, the Knowledge Base Admin can view detailed Data on Knowledge Base Documents, including the total number of Documents and Files, the count of each Document Type, Document usage Data, and reading Data for publicly published Documents. This helps Admins analyze Knowledge Base usage and improve knowledge management outcomes.

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Manage multiple Knowledge Bases

A Knowledge Group can contain multiple Knowledge Bases. A “Knowledge Base” aggregates knowledge to better classify and organize it; a “Group” aggregates people and Knowledge Bases, connecting people with knowledge and driving the circulation and consumption of knowledge.