How to Troubleshoot Video Display Issues?
Video Lag
Video lag means the other person’s video is not smooth. It is especially noticeable when there is a lot of movement.Why It Happens
Video smoothness is affected by frame rate. A higher frame rate makes video smoother; a lower frame rate makes motion appear jumpy. Video data in meetings is compressed before being sent. If the local network or device performance is poor, video may lag.Quick Fixes
- Check the network. During the meeting, close other apps that consume bandwidth, or switch to another network.
- Check device memory and CPU load. If the device is hot or resources are nearly full, close high-usage apps.
Blurry Video
Blurry video means the other person’s video looks unclear or pixelated.Why It Happens
Clarity is determined by resolution. When network conditions are poor, the meeting prioritizes audio transmission and may lower video quality to keep the meeting smooth.Quick Fixes
- Switch views. If Gallery View looks blurry, switch to Speaker View.
- Check the network. If everyone else looks blurry, close bandwidth-heavy apps or switch networks. If only one person’s video is blurry, ask that user to check their local network.
No Video Display
If the other person has turned on a working camera but you still cannot see their video:- If you can hear the other person, ask them to check whether the camera works properly and is not being used by another app. If the camera on a computer does not work, try reinstalling the latest driver.
- If you cannot hear the other person either, ask them to leave and rejoin the meeting or switch networks.
Distorted or Garbled Video
Distorted video can be caused by a poor network environment or product exception that prevents video frames from being decoded correctly.Quick Fixes
- Check the DingTalk version. If it is outdated, update to the latest version.
- Check the network. During the meeting, close bandwidth-heavy apps or switch to another network.