Group Q&A Tabler
Group Q&A Tabler learns from large language models and Group Knowledge Base files to answer Group members’ questions in an intelligent Q&A format, helping Admins manage Group Chats more effectively. Self-introduction: Whenever Group members have questions, just @Group Q&A, and I’ll instantly become your Q&A treasure trove. Work challenges? Curiosities about life? Technical issues? I’ve got them all covered. Let’s turn the Group Chat into an ocean of knowledge. Start using me now and begin your journey of wisdom.Why use Group Q&A Tabler
Self-service answers for Group members, less work for Group admins
Before: Group members had to frequently @Admins with questions. Admins juggling multiple roles could not respond to member messages in time. Now: Admins compile the questions that need answers into a Document and let Group Q&A Tabler learn from it. The Tabler understands Group members’ intent and answers questions based on the knowledge it has learned, freeing up Admins.Sync materials across one Group, deliver answers across many
Before: When one Admin managed multiple Group Chats, identical messages had to be sent to each Group separately, which was prone to omissions or errors. Different Groups also asked the same questions, taking too much time to answer. Now: The Tabler answers Group messages by learning from the linked Group Knowledge Base files. You can link the same Knowledge Base to multiple Group Chats and update its Content. After the Tabler learns the Content in a specified Group Chat, it answers based on the latest information, freeing up Admins.Instant answers, no waiting for members
Before: Admins worried about not being able to reply in time, holding up members’ work Progress. Now: Group members can directly @Group Q&A in the Group Chat to ask questions. The AI Assistant answers instantly and suggests other related questions members might find useful, greatly improving Group management efficiency.How to use Group Q&A Tabler
How to add it
In the toolbar of a DingTalk Internal Group Chat, click “Smart Q&A”. You can link an existing Knowledge Base or Create a new Group Knowledge Base. After linking, let the Tabler learn from the Knowledge Base files. Once learning is complete, the Tabler is automatically added to the Group, and Group members can @Group Q&A to look up information from past Group Chat files.How to use it
Use it in the Group Chat (all Group members can see the Q&A)
@Group Q&A directly in the Chat box, type your question, and Send it. Group Q&A will answer in the Group Chat, and all Group members can see your question and the Tabler’s reply.Use it within the Tabler (only the asker can see the Q&A)
Click Smart Q&A in the Group Chat interface and choose to ask within the Tabler. Group Q&A will answer in a separate window, invisible to other members.Use cases for Group Q&A Tabler
Smart Q&A for policies and procedures
Background: The finance Team at Company A frequently has to answer reimbursement questions from Company members, such as reimbursement procedures, budget limits, and finance policies. Due to the large number of inquiries, normal finance work is significantly disrupted. The finance staff created a Q&A Group for frequent inquirers and added Group Q&A Tabler. The Tabler learns the latest finance policy Documents, reimbursement guides, and budget Spreadsheets to help Group members with questions such as the following:Warehouse information lookup
Background: A large supermarket chain needs to effectively manage its complex warehouse system, including daily merchandise inventory, expired item monitoring, and supply chain management. The supermarket’s warehouse Admin is responsible for uploading daily inbound merchandise, inventory status, and expiration monitoring reports to a dedicated warehouse management Knowledge Base. Group Q&A Tabler is then added to the staff’s warehouse inquiry Group Chat, so store staff can @Group Q&A anytime to get the latest warehouse information.Q&A
Q1: Group Q&A Tabler feels similar to DingTalk’s Group Chat Bots. What’s the difference? A: Group Chat Bots require Admins to have some development skills, or to integrate already-developed Group Chat Bots, which carries a relatively high usage cost. The Tabler, however, can extract Content from learned files to answer user questions. Admins only need to Update the file Content, and the Tabler will Auto-update its answers. Compared with keyword-based Bots, this is more convenient and efficient. Q2: How does Group Q&A Tabler help Admins reduce the workload of Group management? A: Group Q&A Tabler learns from the Group Knowledge Base files organized by Admins and can provide self-service answers, reducing Group admin workload. Specifically:- Self-service answers for Group members: When Group members @Group Q&A with a question in the Group Chat, the Tabler answers directly based on the learned Knowledge Base Content, with no real-time intervention required from Admins.
- Sync materials across one Group, deliver answers across many: For Admins managing multiple Group Chats, simply Update the Content in a single unified Knowledge Base. The Tabler can then answer based on the latest Content across all Group Chats linked to that Knowledge Base, avoiding repeated answering and message syncing issues.
- Use it directly in the Group Chat (all Group members can see the Q&A): Simply @Group Q&A in the Chat box, type your question, and Send it. Group Q&A will answer your question publicly in the Group Chat, so all Group members can see your question and the AI Assistant’s reply.
- Use it within the AI Assistant (only the asker can see the Q&A): First click the Smart Q&A feature in the Group Chat interface, then choose to ask within the AI Assistant. Group Q&A will answer your question in a separate window, and other Group members will not see your question or the AI Assistant’s reply.
- Process Q&A: For finance, HR, or other Teams within Your organization that frequently need to answer questions, have the AI Assistant learn the relevant processes so Group members can self-serve to obtain process information.
- Information lookup: When users need to Search a large supermarket chain’s information, the AI Assistant can be added to the staff’s warehouse inquiry Group Chat, making it easy for store staff to @Group Q&A anytime to get the latest warehouse information on merchandise inventory, expired item monitoring, and supply chain management.