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NPS (Net Promoter Score) is a key metric for customer loyalty and word-of-mouth — based on the question “How likely are you to recommend our company/product/service to a friend or colleague?” The NPS chart visualizes the metric — see the distribution of customer satisfaction at a glance. It builds primarily from a rating field, helping you quickly assess your brand image and pinpoint areas to improve — driving CX optimization and competitiveness.

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Add an NPS chart

In the upper-left, click Add chart. Pick NPS chart.

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Configure the NPS chart

Configure name, data, color, NPS settings, and style. Name: click the chart’s upper-left to rename. Data: set the source table and data range. Chart: change the NPS color theme. Each theme has three colors — Detractor, Passive, Promoter. NPS settings: pick a rating-type field as the NPS basis. Toggle data labels and detail visibility. Style: change the chart background color.

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Manage the NPS chart

Hover over the chart — find the icon in the upper-right. Click for: configure, rename, copy, add to dashboard center, copy as image, export as image, delete. Drag the lower-right corner to resize. Drag the top to reposition.

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FAQ

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Q: Can I use the NPS chart on mobile?

A: Mobile supports view-only — no add or edit.