Customer introduction
- Shanghai AISINOCHIP Electronics Technology Co., Ltd. is a customer in the high-tech, knowledge-intensive chip design industry.
- Founded in June 2008, the company focuses on IC design for high-performance mixed-signal, power management, and signal chain solutions, providing technologically leading, high-quality, and high-performance IC products for smart terminal applications.
- Recognized by the Ministry of Industry and Information Technology as an “Integrated Circuit Design Enterprise” and a “Specialized, Refined, Distinctive, and Innovative Little Giant Enterprise”. The company has also been awarded multiple honors by the Shanghai Municipal Government, including “High-Tech Enterprise”, “Science and Technology Little Giant Enterprise”, and “Specialized, Refined, Distinctive, and Innovative Enterprise”. It has undertaken several national innovation fund projects and Shanghai key software and integrated circuit projects.
- AISINOCHIP’s top priority is striking a balance between improving internal collaboration efficiency and ensuring corporate information security.
Case highlights
- Built a Knowledge Base to consolidate the company’s core knowledge assets in one place, putting an end to scattered information storage.
- Adopted online documents for internal collaboration, rapidly boosting efficiency among project members.
- Leveraged the security capabilities of the DingTalk foundation and DingTalk Docs to balance rapid knowledge flow with corporate information security.
Efficiency scenario 1: Use the Knowledge Base for accumulation and “quantify” corporate knowledge assets
Organizational pain points: Numerous internal tools, inconsistent tool security capabilities, and the lack of a unified platform made it impossible to apply information efficiently and accurately. The company did not know what knowledge assets it had, how many it had, or how to use them, which prevented the accumulation of valuable knowledge and experience. This created major management challenges for a high-tech, knowledge-intensive business. ❎ Before using the Knowledge Base
- There were roughly 6 paths for storing internal and external documents. Information was scattered across individual computers and various cloud drives, with no systematic structure.
- Documents were poorly categorized, making information hard to find and retrieval inefficient.
- Documents and experience were not sufficiently shared or passed on. Materials were sent point-to-point or shared by word of mouth, resulting in poor shareability.
- Multiple overlapping systems and paths made it difficult to develop good document usage habits.
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Built departmental Knowledge Bases and Knowledge Groups to consolidate information, such as the Technology Department’s “Technical Documentation Knowledge Base” and “Technical Service Department Knowledge Portal”.
- For accumulating and passing on project development experience.
- To provide documentation support for resolving technical issues and preventing them from recurring.
- Designed a clear Knowledge Base table of contents, with structured uploading, downloading, and creation.
- Search keywords to quickly find and locate the required file content.
- Pin the Knowledge Base for one-click access.
Efficiency scenario 2: Use online documents for internal collaboration to rapidly boost project member efficiency
Organizational pain points: Numerous internal communication tools and inconsistent collaboration tools forced employees to install multiple different products to advance projects. Switching back and forth between tools for internal communication and collaboration reduced day-to-day efficiency. ❎ Before using DingTalk Docs
- Knowledge creation tools were hard to unify: Xmind for Mind Maps, Excel for spreadsheets, and WPS or Word for documents.
- Some tools supported online collaboration while others did not, resulting in inconsistent user habits and fragmented information.
- Tools did not communicate with each other or with DingTalk, leading to inefficient collaboration.
- After project meetings, use Spreadsheet to ”@ the responsible person” and generate “DingTalk To-Dos” to track each meeting action.
- Convert the team’s standardized Meeting Minutes content into a team template that all team members can reuse, ensuring consistent minutes formatting.
- Attach the Meeting Minutes spreadsheet link to the project group via a “Cool App link” for quick access.
- In addition to spreadsheets, online collaboration products such as Mind Maps and documents support online collaboration across cross-team projects.
Efficiency scenario 3: How to balance rapid knowledge flow with corporate information security
Organizational pain points: As a chip design company in rapid growth, AISINOCHIP, like most knowledge-intensive enterprises, has faced a series of challenges during digital transformation where security and efficiency seem mutually exclusive—for example, the security and sharing pain points around document data. Knowledge needs to flow rapidly while avoiding information security vulnerabilities. This poses a major challenge for managing high-tech, knowledge-intensive enterprises, and is also a pain point for application system and data security management. ❎ Before using DingTalk
- The security capabilities of various SaaS apps varied in maturity and could not fully meet the information security requirements of chip enterprises.
- Security controls and efficient knowledge collaboration could not be balanced.
- Highly confidential data could not leave the network security red zone, and user collaboration was constrained by the office network.
- Configure permissions for individual documents and spreadsheets, and use Spreadsheet cell locking to safeguard data security for weekly meetings and internal company projects.
- The Knowledge Base and Knowledge Group bring together knowledge assets previously scattered across various locations for centralized, orderly management and permission assignment, enabling secure circulation and inheritance of knowledge within the organization.
- Backed by DingTalk Exclusive Security, with over 60 granular configuration capabilities, every action is controlled and every behavior is audited.
- Enable data and information collaboration without being tied to the office network or office devices, balancing security and efficiency.
Case summary
It took several months for AISINOCHIP to go from learning about DingTalk Docs to using it extensively. Currently, the DingTalk team and AISINOCHIP are still co-developing a data security framework, with plans to deliver security management capabilities for document data visibility and transmission actions, as well as for various application data this year. This will comprehensively enhance the security foundation while improving the company’s collaboration efficiency.