Xiaodian Technology: Unlocking the hidden power of DingTalk Docs to share knowledge across the organization

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About Xiaodian Technology

Founded in December 2016, Xiaodian Technology is an industry-leading, technology-driven company. Powered by robust commercial IoT technology and outstanding innovation capabilities, and guided by its mission to power a better life, Xiaodian is committed to providing fast, convenient, and accessible mobile device charging services. Today, Xiaodian’s mobile charging business covers more than 2,600 cities at or above the county level across China, helping over 400 million users enjoy a smarter, higher-quality lifestyle. The Company has secured strategic investments from leading venture capital firms including Tencent, Ant Group, GSR Ventures, Sequoia Capital, Yuanjing Capital, and CDH Investments. It is certified as a National High-Tech Enterprise and has filed for more than 560 intellectual property rights (including 66 invention patents), with 172 patents granted in total (including 11 granted invention patents), 130 software copyrights registered, and 110 trademarks registered—placing it among the industry leaders. The Company has been named to Hangzhou’s list of unicorn enterprises for four consecutive years and is a council member of the Internet Society of China. To better support collaboration among Employees across the country, Xiaodian Technology adopted DingTalk Docs and Knowledge Base as its internal document collaboration tools. Through hands-on practice and exploration, Xiaodian found that Online documents significantly improve Team collaboration efficiency, while also helping Teams better manage knowledge and accumulate experience—fostering smoother cooperation and shared progress across the Team.

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The right tool delivers higher collaboration efficiency at low cost

Nan Kong, Head of HRSSC at Xiaodian Technology, leads her Department with a clear goal: find a tool that can easily build a hub for Company culture and enable Employees to find information and communicate efficiently. By using DingTalk Docs to build an “HR Shared Center,” her team supports new Employee onboarding, Company event promotion, information lookup, and benefits and policy announcements—helping Employees learn about the Company, its Teams, and its culture. Employees can now look up answers and resolve issues more easily, boosting both work efficiency and the Department’s service quality. “We wanted a tool that could improve Employee collaboration, personal growth, and Department service quality—in a simple, low-cost way. To our delight, DingTalk Docs offers many hidden gems that make these goals easy to achieve.” — Nan Kong, Head of HRSSC, Xiaodian Technology

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Use cases in practice: Unlocking DingTalk Docs to boost HR efficiency and service quality

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01 | All in one: A single Document captures a full year of Meeting Minutes

Nan Kong recalls that compiling Meeting Minutes used to be a real headache. Every weekly meeting required writing them up in Mail, and finding past Records was slow and tedious. That has changed. The Department now uses “Knowledge Base + DingTalk Docs” to record weekly Progress and priorities. The entire Department captures weekly Progress and priorities in one Document, organized by Date. This makes it easy for anyone to review past notes at any time and supports smoother mutual communication. When semi-annual or year-end reviews come around, everyone can easily find earlier work, making summary reports much simpler. She also highlighted a remarkable feature: Document History is preserved permanently. Nan Kong no longer worries about Document Content being accidentally deleted.

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02 | Build a website from a Document? Create a Department homepage with zero code

Employee training, Company event announcements, and policy releases are core responsibilities of Xiaodian’s HR Department. As the Department lead, Nan Kong has worked hard to keep all Employees informed about the Company’s latest news and resources. She had long hoped to build a “Department homepage” to showcase Company updates, but she also knew that building such a website would require significant technical investment. So she chose a lighter approach to reach the same goal. Through exploration, Nan Kong discovered that in DingTalk Docs, a single person can use “Knowledge Group” to build an “HR Shared Center” website! Better yet, Content can be published and updated with zero code. That means just one Employee can complete the task—saving both development and ongoing maintenance costs. The resulting “HR Shared Center” serves as a hub for Company culture and Employee training. Both new and existing Employees can quickly find the learning and business resources they need. The site also frequently publishes industry updates and the latest benefit policies, supporting Employee growth and reinforcing the Company’s care for its people.

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03 | Capture every Employee request in one Table for full Progress visibility

In the past, Employees raised questions in Chats, and the HR Department had to coordinate responses one by one. Over time, task Progress became hard to track, and when Company leaders asked about status, the team often couldn’t recall details. Today, the HR Department uses DingTalk AI Table to capture every Employee request, with status Tags marking task Progress. All information is clearly recorded and updated in real time, with collaborators and leaders able to access it directly. It’s like turning a complex problem into a simple fill-in-the-blank exercise—solving issues collaboratively and effortlessly. Over the course of a year, the Department can quickly tally how many requests have been resolved and stay on top of the Progress of each one.

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04 | One FAQ Document serves daily inquiries from thousands of Employees nationwide

The shared charging business is growing rapidly, with close cooperation across branches. The HR Department, however, often had to answer the same questions repeatedly—routine inquiries that took a toll on team efficiency. Nan Kong came up with a smart solution: capture frequently asked questions in a single Document so Colleagues across the country can Find the answers themselves. This Document is a true treasure trove—just search for the right keyword and you’ll Find every answer. This approach now handles daily questions from over a thousand Employees nationwide, easing the workload on HR staff and raising the Department’s overall service quality.

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Company-wide online Collaboration in action: Driving Employee growth and better service quality

Inspired by the HR Department’s success, Xiaodian Technology is accelerating the adoption of online Collaboration company-wide. This more efficient way of working makes it easier for Employees to share Documents, leave Comments, Add annotations, and provide Feedback—boosting both Team collaboration and overall productivity. Online Collaboration also gives Employees more flexibility over when and where they work, reducing the communication breakdowns and inefficiencies caused by constraints of office space, time, and Location. Online Collaboration is more than a tool—it represents an entirely new way of working. It creates a freer, more equal, Open, and Sharing-oriented work atmosphere. This not only keeps the business moving forward, but, more importantly, supports Employee growth and development—enabling the entire organization to experience “shared charging” of knowledge.